Shipment & Payment

Worldwide Shipment Policy

Last Updated: 18.September 2023

General

1.  This Worldwide Shipment Policy (“Shipment Policy”) governs the shipment and delivery of any items you purchase through XYousive Online Store.
2. By placing an order, you agree to and accept the terms of this Shipment Policy.

Shipment Regions

1. We ship following countries worldwide, subject to the exceptions stated in this policy.
   1. 1. 1. Andorra
         2. Albania
         3. Algeria
         4. Argentina
         5. Australia
         6. Austria
         7. Belgium
         8. Bolivia
         9. Bosnia and Herzegovina
         10. Botswana
         11. Bulgaria
         12. Canada
         13. Chile
         14. Christmas Island
         15. Cocos (Keeling)Islands
         16. Colombia
         17. Costa Rica
         18. Croatia
         19. Cyprus
         20. Czech Republic
         21. Denmark
         22. Dominica
         23. Dominican Republic
         24. Ecuador
         25. Egypt
         26. El Salvador
         27. Estonia
         28. Falkland Islands
         29. Faroe Islands
         30. Finland
         31. French Guiana
         32. Germany
         33. Greece
         34. Greenland
         35. Guatemala
         36. Honduras
         37. Hong Kong
         38. Hungary
         39. Iceland
         40. Ireland
         41. Israel
         42. Italy
         43. Ivory Coast
         44. Japan
         45. Latvia
         46. Lebanon
         47. Liechtenstein
         48. Lithuania
         49. Luxembourg
         50. Malta
         51. Martinique
         52. Moldova
         53. Monaco
         54. Morocco
         55. Namibia
         56. Netherlands
         57. New Zealand
         58. Norfolk Islands
         59. North Macedonia
         60. Norway
         61. Oman
         62. Panama
         63. Paraguay
         64. Peru
         65. Poland
         66. Portugal
         67. Puerto Rico
         68. Reunion
         69. Romania
         70. San Marino
         71. Saudi Arabia
         72. Serbia
         73. Singapore
         74. Slovakia
         75. Slovenia
         76. South Africa
         77. South Korea
         78. Spain
         79. Sweden
         80. Switzerland
         81. Taiwan
         82. Tunisia
         83. Ukraine
         84. United Kingdom (UK)
         85. United States
         86. Uruguay
         87. Venezuela
2. We may restrict shipping to certain countries or regions based on legal restrictions, carrier limitations, or other considerations.

Shipment Charges

1. Shipping charges are calculated based on the shipping method selected, weight of the products, and the destination.
2. All applicable shipping charges will be displayed at checkout before finalizing your order.
3. We may offer free shipping promotions from time to time, subject to terms and conditions that will be clearly stated.

Shipment Methods & Delivery Times

1. We offer various shipping methods, each with its own estimated delivery time. Please note these are estimates only and cannot be guaranteed.
2. Delays may occur due to customs clearances, natural events, carrier disruptions, or other unforeseen circumstances.

Customs, Duties & Taxes

1. Orders shipped outside of Germany may be subject to customs duties, taxes, and fees imposed by the destination country.
2. You, as the recipient, are responsible for all import duties, taxes, and other fees.
3. We have no control over these charges and cannot predict their amount. Please contact your local customs office for more information.

Order Tracking

1.  Once your order is shipped, we will provide you with tracking information (if available based on the selected shipping method) so you can monitor your package’s progress.

Damaged or Lost Items

1. If you receive a damaged item or if your item is lost in transit, please contact our customer service team within 5 days of the expected delivery date.
2. We will investigate the issue and may offer a replacement, refund, or other appropriate resolution.

Returns & Exchanges

1. Our return and exchange policy is detailed separately in our Returns Policy. All returns and exchanges are subject to the terms set out therein.

Changes to this Shipment Policy

1.  We may update or modify this Shipment Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our website.

    

Pricing and Payment

1. The prices mentioned on the product pages include the statutory value-added tax (VAT) and other price components.
2. The delivery is made using mainly DHL or DPD. However, delivery to packing stations is not possible.
3. You can choose to pay in advance, via PayPal, Credit Card or in Crypto over your MetaMask Wallet

Contact Us

If you have any questions or concerns about our shipping practices, please contact our customer service team at hello@xyousive.com